dell

30/6/2006 - woke up at 8am and went to e-gate to do my body check up...reached there at bout 9am...waited for a while before i went into the x-ray room...the process was not tedious...i changed into a green robe and then was asked to breathe in hard and hold my breath for a few seconds...after that, the nurse told me dat i could change back to my own clothes...well dat was all...the whole process took less than a minute...fast huh?

later, angel and ken along with dad fetched me to dell to pass my my medical report and x-ray for further verification by dell's doctor...i arrived at bout 1.45pm and registered myself at the guard house...waited for about and hour plus b4 the doctor attended to me...during the waitin period, i got to noe a few friends who happen to be my future colleagues...we chatted and exchanged phone numbers...hehe...at least i noe that i'm not all alone at dell...

at about 4 smth, fiona from the staffing dept came and brought us to one of the meetin rooms to brief us as well as to sign the offer letter...after that, ma balik kampung lo...hehe...

3/7/2006 - 1st day of trainin...well i wore a bit more formal for my day 1 at dell to convey a good impression...a 3/4 sleeve shirt and a pair of black slacks...and a small black handbag...waited for my friends a.k.a colleagues at the employees entrance...patricia yap, our team manager, came down and bought us in to the office...it is a big building and now it's in da midst of expansion and renovation...after that, we were introduced to our trainer, karen and melissa...they are really nice and friendly...

did a little bit of self introduction b4 the trainin started...they briefed us about the overview of customer care as well as the responsibilities of a customer care specialist...a tough job i have to say...it's not as simple as what i 1st thought...there are alot to learn n practise i.e. call privacy, soft skills and negotiation skills, listenin skills and we also did role plays...

and guess what? mei chen is also workin in dell...but her position is a temporary one and her contract will end in sept...but it really surprised me to see her there...feels so great to see a familiar face...we have not seen or contacted each other after we graduated from sggs...and that is like about half a decade ago...such a big world and yet so small...never thought i can see her again after so long...not only that, we actually are workin in the same company...can tumpang her car to come to work and oso go back home for the time being...hehe...lucky me...

4/7/2006 - 2nd day of trainin...i wore jeans and a turtleneck top...we continued with our soft skills and negotiation skills trainin...well these are the most essential skills that every customer care specialist must possess to provide a satisfactory service to customers...did more role plays today...karen gave us goodies to encourage our participation...after that, we were briefed on QA call audits...this is an audit that is performed by the team manager and QA team...according to them, all the calls will be recorded to assess our performance and also to identify our strengths and weaknesses...isn't this scary? i'll have to pass this audit test before i can actually handle the customers on my own...phew...sweat...

5/7/2006 - today we learnt bout iCARE, an application tool that is specially created for customer care specialists...this is where we could check the customers' orders, delivery status, etc...well m not an expert yet cos i have yet to actually use the application...but they say that it will help to ease our job...it actually sounds really complicating and i guess i really need time to adapt and learn using it...like i said, it is definitely not an easy job...

6/7/2006 - today we learnt even more application tools which are used kinda often...for example, DRAGON, iSMARTS, HOST IV, CHESS, DCSS, etc...sounds really alien huh? nvm cos i myself don't really know how to use those foreign tools...m a lil worried that i will not be able to cope but then again i hv to try in order to find out if this job suits me...from what i can see, there are lotsa things to learn (cos my job deals with all the depts in dell = pau sua pau hai) and it is a good opportunity to gain experience and c how far i could go from here...nevertheless, it all depends if i could hold on to this job long enuf to start spreading my wings and building my career path...hehe...
as for tomorrow, i'll be assigned to a senior known as buddy training...my "buddy" will guide me and i'll have to observe and learn from him/her the ways to handle customer calls...let's hope i'll get a nice and helpful "buddy"...keep fingers crossed...

ok la...guess that's all for now...signin off...

-peace-