Monday blues...
after a whole day laboring with sweat and tears and blood, I am finally back home at about 7.40pm. phew! a long day at work. really hate mondays y'noe? so many new cases and follow ups to do. and since i clocked in, i never stopped typing. can you imagine sitting in frontta PC for whole 9 hours replying to your customers' unstoppable incoming emails? gosh! how can one's nitemare be more worse than this? but anyway, when you get replies with sincere appreciation and compliment letters, all your hard work really paid off.
just recently i got a cust who is vision and hearing impaired. he specifically ordered for a 22" inch monitor so that the image or words are large enough for him to read from the LCD screen. unfortunately, our company is currently encountering monitor shortage and just so happen his purchase was one of the affected orders. well what i did was actually pretty simple; i escalated the case to the dedicated manager and help my cust to expedite the order. and sure enough, he received the 22" monitor earlier than the anticipated date. when i called his dad (Sunny), he expressed his heartfelt gratitude to me. Not only that, my cust wrote in to me thanking me for the help. At that point of time, i just felt so happy for them both. a simple gesture could actually mean alot to someone. the satisfaction that i felt was such a strong motivation for me to work even harder and better. what i mean is that helping those really in need is so much more satisfying and happier and meaninful than assisting those cust who only blame you when things don't turn up right (even tho you have done your best). these ppl are just simply pathetic and greedy. i just don't feel like helping them at all you noe. i feel it is just a waste of time as all my efforts are not appreciated. but ironically these are the ppl who are our dearest paymaster; who have a direct influence on our yearly bonuses and all. sigh memang byk sad.
enough of complaints on work. just wanna make it a habit that i blog everyday even if it's just a short entry. else, i sure will abandon this bloggie of mine for a long long time. well fingers crossed...till then, good nite!
just recently i got a cust who is vision and hearing impaired. he specifically ordered for a 22" inch monitor so that the image or words are large enough for him to read from the LCD screen. unfortunately, our company is currently encountering monitor shortage and just so happen his purchase was one of the affected orders. well what i did was actually pretty simple; i escalated the case to the dedicated manager and help my cust to expedite the order. and sure enough, he received the 22" monitor earlier than the anticipated date. when i called his dad (Sunny), he expressed his heartfelt gratitude to me. Not only that, my cust wrote in to me thanking me for the help. At that point of time, i just felt so happy for them both. a simple gesture could actually mean alot to someone. the satisfaction that i felt was such a strong motivation for me to work even harder and better. what i mean is that helping those really in need is so much more satisfying and happier and meaninful than assisting those cust who only blame you when things don't turn up right (even tho you have done your best). these ppl are just simply pathetic and greedy. i just don't feel like helping them at all you noe. i feel it is just a waste of time as all my efforts are not appreciated. but ironically these are the ppl who are our dearest paymaster; who have a direct influence on our yearly bonuses and all. sigh memang byk sad.
enough of complaints on work. just wanna make it a habit that i blog everyday even if it's just a short entry. else, i sure will abandon this bloggie of mine for a long long time. well fingers crossed...till then, good nite!
posted by Michelle @ 10:06 PM
1 Comments
1 Comments:
yay! keep it up =)
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