Dreaming of you by Selena

Late at night, when all the world is sleeping

I stay up and think of you

And I wish on a star that, somewhere, you are

Thinking of me, too

'Cause I'm dreaming of you tonight

'Til tomorrow, I'll be holding you tight

And there's nowhere in the world I'd rather be

Than here in my room, dreaming about you and me

Wonder if you ever see me,

and I Wonder if you know I'm there

If you looked in my eyes, would you see what's inside?

Would you even care?

I just wanna hold you close; but, so far

All I have are dreams of you

So I wait for the day and the courage to say

How much I love you

Yes, I do

I'll be dreaming of you tonight

'Til tomorrow, I'll be holding you tight

And there's nowhere in the world I'd rather be

Than here in my room, dreaming about you and me

Ah, ah (Corazón)

I can't stop dreaming of you

(No puedo dejar de pensar en ti)

I can't stop dreaming

(Cómo te necesito)

I can't stop dreaming of you

(Mi amor, cómo te extraño)

Late at night, when all the world is sleeping

I stay up and think of you

And I still can't believe that you came up to me

And said, "I love you."

I love you, too

Now, I'm dreaming with you tonight

'Til tomorrow and for all of my life

And there's nowhere in the world I'd rather be

Than here in my room, dreaming with you endlessly
Dreaming with you tonight

(With you tonight)

'Til tomorrow, I'll be holding you tight

And there's nowhere in the world I'd rather be (Rather be)

Than here in my room, dreaming with you endlessly

(I'll be dreaming)

Dreaming (Of you tonight)

Endlessly (And I'll be holding you tight tonight)

Dreaming (Dreaming)

Endlessly (With you tonight)

Endlessly

Endlessly

Dreaming
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the above song is one of my all time favourites. have you heard before? anyway, i jz got up from my afternoon nap. suddenly got this strong urge to blog. so here i am now. hahaha!

went shoppin spree yesterday with AL at gurney plaza. i really splurged on myself this time cos i just got my FIRST pay cheque on fri. kekekeke!! managed to grab hold of 2 PDI jeans and oso a body shop perfume. the 3 items alone had already cost me a freaking RM150. plannin to get a pair of sneakers oso. smth like my loyal sketchers. saw one jacket from elle damn like it. RM109 less 50%. 1na buy d but no size. left only S. too bad so sad. anyway asked yin to help me find in KL. hopefully got M/L eh size la. hehehe! keep my fingers crossed.

met up with yen mei, janice, chun lin and betsy. hv not met CL n betsy since after form 5. half a decade jor. not much changes except both have grown prettier lo. hehehe. we even took a few pics 2gether and exchanged mobile numbers. it feels great to meet up with your old friends tho i'm not so close to them la. but sitting 2gether, joking, chatting and reminiscing our zaman kegemilangan back in high sch is a great thing to do and spend our time. everyone is so different now. some are workin, some still pursuing their studies and some are already married with kids. as for me, i'm doin fine in dell. just need more time to adapt to workin life and also time to learn and grasp the biz procedures, processes and application tools.

this mornin, went to perodua to test drive myvi. at 1st made up my mind wanna get myvi d. but mana tau my fren told me it is a PETROL GUZZLER la. damn chiak eu. cannot la like this. my salary cannot cover lo. instead of saving money, i got negative income. beh ho seh. so now gotta decide btwn kelisa, kenari or savvy. kinda like savvy oso la. any bad reviews or comments bout it? sigh. sakit otak wanna decide and choose la. i oso duno how leh. do help me find out ya...arigato!

hmm...end of story tellin session. got nth much to share. actually i jz 1na post up da lyrics nia. so i sun pian write smth lo. hehehe. hv a nice day to all!!

uncertainties

17/7 - da day i've been waiting for since i got my braces on. after almost 3 yrs of wearing those metal, finally the day to remove them has come. ngek ngek ngek. after droppin bro to work, we went to have breakfast. tummy wasnt feeling very well, so i din eat much oso la. had some apom n a glass of barli peng. after that, headed to dr.looi's. made an appt at 9am but let me waited 45mins before attending to me. damn. wasted my time nia. so boring u noe. sumore sleepy. 9.50am - at last, i managed to get into one of da rooms. da nurse came to me and then showed my my retainer n taught me how to wear lo. then asked me wait again lo for dr.looi. waited for another 10mins b4 he came in. then start takin off my braces lo. da whole process lasted bout 20-30mins nia. but the waiting time was a bit too much la. 45 mins u noe? siao eh...

came back home at bout 1smth. on9 for a while b4 i pigi tidur. woke up then watched astro lo. sigh. that was how i spent my half day at home. darn boring. was supposed to get a new toothbrush n chewing gums upon getting rid of my braces. but mission unaccomplished. gagal teruk =(

18/7 - did reverse buddy for a couple of hours. beauty said i improved alot. at least i sound more confident and i did not tremble anymore when i talk. however, seems like ang kong no walk pass me cos da calls i got were kinda complicating. even beauty oso tau hin. sigh. n u noe wat? my shift was supposed to end at 5pm, but i oni left my office at almost 8pm. too many things to follow up and reports to login. sumore i duno da processes n application tools which made me even less efficient and slow me down further.

anyway, went to watch pirates of da carribean with david. err, not much comments on da movie. cos i "see no road". itz like no story line la. dun exactly und what it is all about. but orlando bloom is darn yeng n en tau la. his voice so sexy. hehehehe. y la my office no en tau bah like him ar? it sure will motivate me to go to work. haha. at least i hv smth to look forward to ma rite?

after movie ma go cari makan lo. by da time da movie ended, it was already 12smth d. so most of the hawker stalls oso tutup kedai jor. so decided to makan at gurney thr lo. the hawker center re-open jor ma. ordered laksa. tasted so so nia lo. miss eating da laksa in jln tengah. yum yum. dat is reali super duperlicious ler. the one in farlim oso not bad. hehe. wait till i got my own transport, i sure go jln tgh makan wan. but then again, i duno when la i can hv my own car. no vitamin M wat oso no talk. sigh....

19/7 - nth much happened le. went to take my retainer lo. doc said must wear full time wo for 3 mths and part time for another 3 mths. cham la. my job is to talk to cust. i cant talk properly with my retainer la. chi lei kan (chao leng tai in hokkien). sounds darn funny. kenot accept at all.

20/7 - my shift started at 9 to 6. queue was from 9-1 and 5-6. on queue means on call la. sigh. guess i tarak potential to be cust care specialist kut. i stil cant get the hang of it. not dat i feel scared or nervous, itz just da feelin dat i couldnt handle the calls. i jz cant cope with it. n i feel like m losing control of my work n life. things j got out of control even if i hv tried my best to do wat i could but it seems like itz nvr enuf. sigh.cham la, jz a few days nia i feel like tis liao. reali doubt i can hold on to this job la. nevertheless, not gonna give up so soon la. will give it another try since my manager told me that for the time being, i dun hv to handle calls. i will help out with the e-mails instead. sigh. reali duno wat else to say jor.

datz all for this entry. feelin sleepy jor. tata!

my 1st time

sigh...u must be wonderin y i would start my blog with a sigh...well, today is my 1st day handling customer calls...wat can i say? i didn't perform good enough...i stammered, lack of confidence, and i actually failed to pacify angry customers...let me start with the 1st call that i took...

the cust was complanin that the ink cartridge that she got was different from the one she ordered. she sounded quite mad and annoyed. said how could we mistake this for that. so i told her i will check with the salesperson who took her order and get back to her asap. then i called da sales agent and told him bout the issue. he said that the cartridge that dell sent is actually compatible with the printer model. altho the code is a different one, it still can be used as dell always change the code numbers. before i called her, my buddy, beauty, taught me wat to say to the cust. she asked me to tell her that there is no compatibility prob as i've double confirmed with the salesperson. she could open up the cartridge and try using it. if it reali couldnt work, dell will exchange a new one for her. so i said ok la...will tell cust that...then i called cust up and told her bout it. but b4 i could actually tell her dat we would exchange da cartridge for her in case it cant be used, she already hung up on me...i was left dumb founded. n i went OH SHIT!!! not only i couldnt calm her down, i made her even angrier...beauty even tried callin her but the cust did not pick up...damn...

as if this isn't bad enough, i got another call comin in. this time it wasnt about compatibility prob but delivery...this is how the process n procedures are like...b4 dell sends goods to the cust, our forwarder will call cust and make appt with them...n this mr X, suggested a time between 2-5pm...anytime before 2pm he will not be around to receive the goods...so da forwarder agreed to it...but mana tau, they sent it to the cust at 12smth when he was not around...they actually left it with the maid (who knew nth) at the staircase...the cust was very unhappy with the delivery service...but he din scold me la...jz said dat dell should not provide such lousy service to cust...i kept on apologizing as i really din noe what to say to him...so i informed him that we will bring this matter up to the mgmt...and the cust said no point in bringin it up now bcos wat was done cannot be undone...at dat time, i reali duno what else i can say except to apologize...after hangin up, beauty commented that i shd not say too many "sorries"...instead i shd tell cust that we appreciate the feedback he gave to us in oder for dell to improve its services...the reason we hv to bring up the matter to the mgmt attention is bcos we owe cust an explanation...well, i really hv to salute beauty for her professionalism...she makes the issue sound so simple to resolve...haha...i've got a long long way to learn from her...

now come another issue whereby the cust,ms L had placed 3 orders under 3 different names but are shipped to the same address...at 1st she called in to check the order status...so i told her that 1 is under pending status and the other 2 are in-transit and will reach her by tmrw...and then she said how come the subsequent orders could arrive earlier than the 1st order she placed with dell...i told her that it may be due to some confusion by da sales agent or that the bank has not approved the payment yet...then she answered that she din care what happened and i could hear that she was reali unhappy...said that she has arranged for a tech support ppl to setup da networking and she reali hoped that all da 3 orders could arrive at the same time...now dat her 1st order is delayed she gotta go thru the hassle of arrangin another person to do da networking on a different day...sigh...not only dat, she even said that this is probably the last time she would purchase anything from dell...damn...this is jz so shit...y la i kena all da complicating eh cases n calls? i am supposed to satisfy the cust needs but...sigh...again i failed to do so...duno wat to say d la...

apart from the 1st incident, these 2 customers din scold or hang up on me la...jz dat they were very unhappy and dissatisfied with our service...ms L even said that she din mean to vent out her anger on me...jz dat she was very disappointed with dell...

nevertheless, i learnt alot from beauty today...well things were not so smooth for me, but i gotta admit it was a fruitful day...i know where my mistakes and weaknesses are and areas to improve on...i reali need to work harder and smarter...there is no short cut...nid to be exposed to more calls so that i can brush up my soft skills and negotiation skills...

but anyway, not all calls are dat nasty la...there were few customers that sounded kinda happy and satisfied with my service lo...could actually sense them smiling over the phone...their satisfaction will become my motivation to push myself towards providing not only good but excellent service...wah, very ambitious ho? hahaha...hope i could reali reach that goal of mine...pray hard for me will ya? hehehe...

datz all for now le...1na chao jor...will try to update u guys as frequent as possible la...take good care ya...adios!!

dell

30/6/2006 - woke up at 8am and went to e-gate to do my body check up...reached there at bout 9am...waited for a while before i went into the x-ray room...the process was not tedious...i changed into a green robe and then was asked to breathe in hard and hold my breath for a few seconds...after that, the nurse told me dat i could change back to my own clothes...well dat was all...the whole process took less than a minute...fast huh?

later, angel and ken along with dad fetched me to dell to pass my my medical report and x-ray for further verification by dell's doctor...i arrived at bout 1.45pm and registered myself at the guard house...waited for about and hour plus b4 the doctor attended to me...during the waitin period, i got to noe a few friends who happen to be my future colleagues...we chatted and exchanged phone numbers...hehe...at least i noe that i'm not all alone at dell...

at about 4 smth, fiona from the staffing dept came and brought us to one of the meetin rooms to brief us as well as to sign the offer letter...after that, ma balik kampung lo...hehe...

3/7/2006 - 1st day of trainin...well i wore a bit more formal for my day 1 at dell to convey a good impression...a 3/4 sleeve shirt and a pair of black slacks...and a small black handbag...waited for my friends a.k.a colleagues at the employees entrance...patricia yap, our team manager, came down and bought us in to the office...it is a big building and now it's in da midst of expansion and renovation...after that, we were introduced to our trainer, karen and melissa...they are really nice and friendly...

did a little bit of self introduction b4 the trainin started...they briefed us about the overview of customer care as well as the responsibilities of a customer care specialist...a tough job i have to say...it's not as simple as what i 1st thought...there are alot to learn n practise i.e. call privacy, soft skills and negotiation skills, listenin skills and we also did role plays...

and guess what? mei chen is also workin in dell...but her position is a temporary one and her contract will end in sept...but it really surprised me to see her there...feels so great to see a familiar face...we have not seen or contacted each other after we graduated from sggs...and that is like about half a decade ago...such a big world and yet so small...never thought i can see her again after so long...not only that, we actually are workin in the same company...can tumpang her car to come to work and oso go back home for the time being...hehe...lucky me...

4/7/2006 - 2nd day of trainin...i wore jeans and a turtleneck top...we continued with our soft skills and negotiation skills trainin...well these are the most essential skills that every customer care specialist must possess to provide a satisfactory service to customers...did more role plays today...karen gave us goodies to encourage our participation...after that, we were briefed on QA call audits...this is an audit that is performed by the team manager and QA team...according to them, all the calls will be recorded to assess our performance and also to identify our strengths and weaknesses...isn't this scary? i'll have to pass this audit test before i can actually handle the customers on my own...phew...sweat...

5/7/2006 - today we learnt bout iCARE, an application tool that is specially created for customer care specialists...this is where we could check the customers' orders, delivery status, etc...well m not an expert yet cos i have yet to actually use the application...but they say that it will help to ease our job...it actually sounds really complicating and i guess i really need time to adapt and learn using it...like i said, it is definitely not an easy job...

6/7/2006 - today we learnt even more application tools which are used kinda often...for example, DRAGON, iSMARTS, HOST IV, CHESS, DCSS, etc...sounds really alien huh? nvm cos i myself don't really know how to use those foreign tools...m a lil worried that i will not be able to cope but then again i hv to try in order to find out if this job suits me...from what i can see, there are lotsa things to learn (cos my job deals with all the depts in dell = pau sua pau hai) and it is a good opportunity to gain experience and c how far i could go from here...nevertheless, it all depends if i could hold on to this job long enuf to start spreading my wings and building my career path...hehe...
as for tomorrow, i'll be assigned to a senior known as buddy training...my "buddy" will guide me and i'll have to observe and learn from him/her the ways to handle customer calls...let's hope i'll get a nice and helpful "buddy"...keep fingers crossed...

ok la...guess that's all for now...signin off...

-peace-

dear all, just wanna inform u guys that i finally got a job at dell...i'll b workin as a customer care specialist...da title sounds fantastic huh? but basically what i do is to deal with customers from different markets i.e. ANZ, india, malaysia etc...hope tis isnt gonna be too tough for me...u noe la...different customers different attitudes...some are very unpredictable...jz hope that things go smoothly for me...a 15 or 16 days trainin will be provided to train us on handling the phone calls and so on...after that there will be another assessment to assess our performance...phew...dell sure aint gonna make our lives ez...but the pay is good...and da benefits are also attractive...we will be paid bonus at the end of the year on a pro rata basis...then if the company is doin good and satisfied with the staff performance we will be given a 7% incentive as well...sounds reali great ya? haha...and the best part is i'm a direct/permanent employee of dell and not thru any agency...so my job is sorta more secure than those with contracts or whatsoever...but well i sure do hope i can hang on till then cos i heard the turnover rate from this dept is very high...let's keep our fingers crossed and pray hard...hehe...

i'll hv to report to work on this comin mon 3/7...it all kinda happens a lil bit too sudden for me...tho i've been unemployed for a period of time, now that i got a job, i feel like m not very ready to work yet...i've gone thru 5 intvs b4 i landed myself with this one...but anyhow, i'm happy that i've got a job...guess i shd not be complainin so much...haha...well to those out there who are stayin in pg n still lookin for a job, i may be able to help u cos dell has got a prgm called "employee referral prgm". but m not sure how it actually works...if ur interested i may help u to find out more bout it...

guess that's all for da time being...all the best to those who are already workin or lookin for job. not to forget my friends who are still studyin too...gambatte!! u can do it!!! signin off...88